Having Trouble Logging In - Customers | Selectus

Having trouble
logging in?

I DON'T KNOW MY USERNAME

Your username is normally your first and last name separated by a space and is not case sensitive. If you are still experiencing dificulties please call us on 1300 01 02 03 or send us an email info@selectus.com.au and we'll get back to you as soon as possible.

I don't know my password

If you have forgotten your password you can use the Retrieve your password feature which will send you an email with instructions to reset your password.

I AM HAVING PROBLEMS WITH THE RETRIEVE YOUR PASSWORD FEATURE

If you are not receiving a "Reset Your Password" email after using the Retrieve your password feature you can try to:

Make sure that the email address has not arrived in your spam folder

We do everything we can to ensure that these emails arrive within your inbox. However, occasionally these emails can get marked as spam depending on your mail server security settings.

Make sure that you check all of your registered email addresses

If you have more than one email address, please check your other email accounts. If you would like us to direct mail to an alternative address, please advise us by calling 1300 01 02 03 or send us an email info@selectus.com.au.

I'm having trouble logging in or staying logged in

If you keep getting sent back to the login screen or you can't get past it, you can try to:

Make sure that you have cookies enabled

See this short tutorial on how to enable cookies in your browser.

Make sure that you have javascript enabled

See this short tutorial on how to enable javascript in your browser.

Clear your cache

See this short tutorial on how to clear your cache in your browser.

Make sure you have the correct username and password

Ensure that you are using the same username and password we have given you. If you have changed your password, be sure that you are using the new one.

Contact Us

If you are still having problems just call us on 1300 01 02 03 or send us an email at info@selectus.com.au.