Your username is normally your first and last name separated by a space and is not case sensitive. If you are still experiencing dificulties please call us on 1300 01 02 03 or send us an email firstname.lastname@example.org and we'll get back to you as soon as possible.
If you have forgotten your password you can use the Retrieve your password feature which will send you an email with instructions to reset your password.
If you are not receiving a "Reset Your Password" email after using the Retrieve your password feature you can try to:
We do everything we can to ensure that these emails arrive within your inbox. However, occasionally these emails can get marked as spam depending on your mail server security settings.
If you have more than one email address, please check your other email accounts. If you would like us to direct mail to an alternative address, please advise us by calling 1300 01 02 03 or send us an email email@example.com.
If you keep getting sent back to the login screen or you can't get past it, you can try to:
See this short tutorial on how to enable cookies in your browser.
See this short tutorial on how to clear your cache in your browser.
Ensure that you are using the same username and password we have given you. If you have changed your password, be sure that you are using the new one.
If you are still having problems just call us on 1300 01 02 03 or send us an email at firstname.lastname@example.org.